Microsoft, AXA to Build Digital Healthcare Platform for Customers
AXA will work with Microsoft to build a digital healthcare platform that simplifies healthcare journeys and empowers customers with access to a fully integrated ecosystem.
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By AXA recently announced that it is collaborating with Microsoft to build a digital healthcare platform to create a virtual healthcare system that is open to everyone.
The partnership will be built on AXA’s global reach and its experience in healthcare, insurance, business, and technology architecture skills. Microsoft will commit its expertise in cloud-based computing, artificial intelligence, and partnership with clinical partners and third-party vendors.
The platform will tap Microsoft Cloud for Healthcare’s portfolio of technology, including Azure API for Fast Healthcare Interoperability Resources (FHIR). This allows for patient insight without compromising patient privacy.
“In many countries, the fragmentation, complexity and costs of health systems are a barrier to access to care. This new ecosystem of services that we have developed with Microsoft is a powerful lever to provide customers with access to the best healthcare solutions,” Thomas Buberl, chief executive of AXA, said in the announcement.
“It also illustrates the decisive role of AXA's technological expertise in the success of its Payer to Partner strategy,” Buberl continued.
- The digital healthcare platform will link digital health services offered by AXA to support its customers at every stage of their e-health experience. The services offered will include a self-assessment and prevention tool, a medical concierge, a teleconsultation interface, a digital document vault, home care services, or a directory of healthcare professionals.
Additionally, the platform will break down health services silos to boost research, treatments, and prevent diseases.
An AXA spokesperson explained that the ecosystem is tailored to the care offerings and specificities of local health networks.
A pilot program, including a self-assessment tool, teleconsultation, and a medical concierge to facilitate appointment-setting, was launched late last year in Germany and Italy. The program is expected to be deployed by 2022 in the UK, Belgium, Spain, and Switzerland.
In the future, Microsoft and AXA will collaborate with partners to enhance the program to deliver value-added services to all stakeholders.
And in the long-term, the platform will allow integration of third-party services with the goal of creating an open, global services for healthcare providers and patients. It will be available to everyone, regardless if they are AXA customers.
“Our objectives in this field are among the top priorities of our Driving Progress 2023 strategic plan. The ambition is further strengthened today in the face of the current historic worldwide public health crisis,” Buberl stated.
Back in 2019, AXA moved to Microsoft 365. Bringing together Office 365, Windows 10, and enterprise mobility and security allows employees to work together in secure, digital environments.
With Microsoft 365, AXA adopted a level of security to support a digitally enabled, agile way of working, the company said. The service also helps IT promote freedom for employees to use the devices they want, when and where they want.
Employees are also embracing Microsoft 365’s cloud-based communication and teamwork tools to work more productively and accelerate business.
“Across AXA, employees take advantage of the suite of tools in Microsoft 365 Apps for enterprise to bring to life a digital workplace that runs on anytime, anywhere access to easily shared information,” the 2019 announcement stated.
