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Organizations Seek Automation for Health IT Infrastructure

Health IT infrastructure automation helps organizations complete tasks without human error and allows clinicians to spend more time with patients.

Automation helps health IT infrastructure

Source: Thinkstock

By Elizabeth O'Dowd

- Healthcare organizations are digitizing their health IT infrastructure and many are looking to automate data processes to free up clinicians’ time.

IBM and Automation Anywhere announced their collaboration to provide organizations with solutions that will automate data-intensive tasks. Healthcare organizations implementing the automation tool will be able to streamline workflows so clinicians can spend more time with their patients.

"This new capability to help companies better manage almost any part of a business process with speed, efficiency and reliability is extraordinary, enabling companies to become digital enterprises," Automation Anywhere CEO and Co-founder Mihir Shukla said in a statement. 

The collaboration will integrate Automation Anywhere's Robotic Process Automation (RPA) platform with IBM’s digital process automation portfolio. Automation Anywhere creates bots that handle repetitive tasks and business processes.

IBM Business Process Manager and Operational Decision Manager will be used to along with Automation Anywhere to run and manage complex business processes.

The tool aims to assist organizations where employees need to regularly complete tasks manually. IBM indicates the healthcare industry will stand to benefit significantly, stating that healthcare has a lot of manual processes such as filing claims, processing payments, and paying vendors for services.

Organizations using the tool can build custom automation software to perform specific tasks. Automating simple, but manually involved tasks can potentially lead to faster turnaround times and reduce human error.

Many back-office functions and even smaller processes can save employees a significant amount of time and make it easier to manage large IT infrastructure ecosystems with system-wide processes. 

"The ability to smartly process and manage data is fast-becoming a competitive advantage," IBM Hybrid Cloud solutions general manager Denis Kennelly said in a statement.

The tool combines digital process automation and robotic process automation to improve business processes.

Management and automation processes are in high demand in healthcare because of the increase of digital tools being introduced into health IT infrastructures. Organizations seek automation especially when it comes to cloud deployments.

Last year, a 451 Research survey found that IT departments are struggling to manage their increasingly complex cloud environments.  

The research firm polled 166 US-based enterprise IT organizations regarding their use of cloud infrastructure, including the management and automation processes used to oversee their cloud deployments. 

“IT departments being tasked with transformation to cloud-based infrastructure are struggling with the challenges and complexity of managing multiple environments, and our research shows that a majority of the platform providers they turn to today are falling short in supporting that transformation,” 451 Research Vice President William Fellows said in a statement.

“As enterprises continue along the cloud maturity curve, we anticipate a sharp demand for cloud automation, self-service and provisioning capabilities as they seek to increase efficiency, flexibility, spend, and agility,” Fellows added.

Automation also plays a significant role in cloud-based backup and disaster recovery solutions. Automation data recovery keeps organizations online during an outage without relying on staff to manually backup or recover the data.

Backup and recovery automation is vital for healthcare organizations treating patients in critical condition during a natural disaster or a data breach.

Automation and management are two features healthcare organizations seek as they continue to digitize their health IT infrastructures. Automating processes takes strain off employees, reduces human error, and allows clinicians to spend more time interacting with their patients.


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