HITInfrastructure

Contact Centers in Healthcare: A Report for Hospital Leaders

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Sponsored by: Spok

Fifty-one percent of national survey respondents say they’ve had a contact center strategy in place 3 – 5 years, and 48 percent call their strategy an enterprise transformation initiative. Can maximizing this resource take your hospital into the future?

See what your peers are saying about using contact centers to help their organizations thrive in a constantly evolving healthcare environment.

1. How the role of contact centers is changing: Moving from “answer and transfer” to becoming a hub for critical communications.

2. How to get and refine your strategy: Who’s involved in developing and monitoring contact center processes?

3. Leading change through a contact center: New technology and changing organizational goals are two good reasons to update the role of your contact center.

4. What does the future hold: More consolidation, artificial intelligence, and getting more out of EHRs are in leaders’ line of sight.

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