- Cloud Computing, IoT Driving Healthcare Digital Transformations
“Business services at this scale requires a new level of partnership,” Navagamuwa added. “Our collaboration with Microsoft will accelerate this work and empower our employees to provide quality care that is more personal and affordable.”
The collaboration aims to help accelerate a data-driven, personalized customer experience. For instance, CVS Health will scale up retail loyalty and personalization programs that use advanced AI models.
Additionally, the partnership is set to enhance retail employees’ ability to address customer needs through the use of Microsoft Teams and Office products. The collaboration also includes a cloud expansion. CVS Health chose Microsoft Azure as the cloud provider for over 1,500 new and existing business applications, expanding the company’s multi-cloud presence.
Microsoft and CVS Health will also explore the use of innovative technology to support consumers, employees, and ecosystem partners. For instance, Microsoft HoloLens, Dynamics 365 Guides, and Remote Assist could help simplify complex procedures to support CVS Health employees.
The collaboration also aims to automate administrative and predictive processes and reduce waste through digital health co-innovation.
“We are excited to partner with CVS Health on its digital transformation journey, collaborating together on how the company manages health data at scale, improves the customer experience, and drives operational efficiency,” emphasized Judson Althoff, Microsoft’s chief commercial officer.
“With the Azure platform and its AI capabilities, we will combine the power of data, the expansive reach of CVS Health’s world-class solutions, and Microsoft Teams to connect health care experts and create customized care and services that enable people to live healthier lives,” Althoff continued.