- ARxIUM MedSelect Cabinets was name most improved medical device in this year’s Best in KLAS rankings.
KLAS said improvement in the responsiveness of ARxIUM customer support had a positive impact on customers using the MedSelect Cabinets, which led to an increase in overall satisfaction.
Omnicell OmniRx ranked highest in the Best in KLAS rankings for automated dispensing cabinets, while ICU Medical Plum 360 (LVP) took the top spot for smart pumps. Omnicell won the most improved medical equipment prize in last year’s Best in KLAS rankings for its i.v. STATION product.
Other vendors ranked in automated dispensing cabinets (in alphabetical order) were ARxIUM, BD, and Cerner. Other vendors in the smart pumps category (in alphabetical order) were B|Braun, Baxter, and BD.
In addition, Impact Advisors won a Best in KLAS award for HIT enterprise implementation leadership and was named top overall HIT services firm.
Epic was the big winner in the healthcare software category, taking top overall software suite in the Best in KLAS rankings for the ninth year in a row. Epic was also tagged as the top overall physician practice vendor and won Best in KLAS awards in nine segments and category leader awards in two segments.
In the services area, Premier took the top spot for healthcare management consulting firm.
“Best in KLAS is about raising the bar for healthcare technology,” said KLAS President Adam Gale. “It's providers and payers demanding better performance, usability and interoperability. Ultimately, Best in KLAS is about giving providers and payers the tools they need to facilitate superior care and improved outcomes.”
Best in KLAS rankings are based on data collected from more than 2,500 interviews with providers and payers each month. These interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 hospitals and 2,500 clinics and account for 1,200 products and services from more than 450 vendors.
GE Healthcare’s Universal Viewer again posted the largest improvement in overall score of any software product KLAS rates. GE Healthcare’s efforts to improve its product development and response to customer issues are largely responsible for the increase in its overall score, KLAS judged.
Last year, there was significant improvement in Greenway Health’s Intergy customer satisfaction in all performance areas. Intergy’s customers have seen improved vendor relationships, better communication, better overall value, and an increased focus on providing a product development road map.
In this year’s rankings, KLAS added some new Best in KLAS segments including virtual care platforms and worksite health services. New category leader segments were ambulatory therapy/rehab, antimicrobial stewardship, behavioral health, credentialing, digital rounding, eligibility enrollment services, patient intake management, and surgery management.
This year’s report also includes grades across six performance categories — culture, relationship, operations, product, value, and loyalty — in addition to displaying an overall performance score for each product or service.
Each category includes questions from the standard KLAS evaluation. These grades allow readers to quickly understand high-level differences in vendor performance and give better context as to how each product or service compares to other offerings in the market, KLAS explained.
In a report published in October of last year, KLAS partnered with American Telemedicine Association to interview 25 healthcare organizations about their remote patient monitoring programs.
“The majority of study participants are very pleased with the success of their RPM programs. Most have achieved measurable outcomes, particularly when it comes to keeping patients out of the hospital (i.e., admits, re-admits, and ER visits),” said report authors.
“Even those earliest in their RPM journeys share anecdotal victories, and only a few hesitate to call their efforts a success—not because of failure, but rather because of blurred lines between vendor monitoring and their own outreach work. Heart disease and COPD are the leading use cases, but organizations are branching out to less acute chronic diseases, such as diabetes and hypertension,” they observed.